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Operational Manager
hace 2 meses
The ASM Global Assistant General Manager will oversee the day-to-day activities of various departments within the venue, fostering a collaborative environment to maximize efficiency and revenue. This role involves reinforcing a "one team" approach, ensuring effective communication, and providing exceptional customer service to internal and external clients.
Responsibilities:
- Improve operational efficiency by promoting a "one team" environment and departmental synergies.
- Oversee departments such as Booking, Marketing, Finance, Food and Beverage, Box Office, Advertising, Security, Production, Operations, Parking, and related operations.
- Coordinate, implement, and administer specific plans and programs prescribed by the General Manager and corporate directives.
- Implement facility policies and goals in accordance with the ASM Global management contract, client's objectives, and corporate policy.
- Meet regularly with department heads to review activity, budget reports, planning needs, projects, personnel, key obstacles, and reasons for celebration.
- Ensure contractor compliance within the facility, adhering to established policies and procedures assigned by the General Manager.
- Build special project teams as needed to create quality deliverables.
- Establish and maintain effective working relationships with clients, tenants, employees, contractors, public, and key stakeholders.
- Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
- Implement processes and procedures to establish "best practices" and maintain customer service standards.
- Assist in preparing the annual budget and capital project budget for future repairs and improvements to the venue.
- Respond to crowd control and/or crowd management situations in a prompt, calm, and decisive manner during crisis situations.
- Be able to step in for the General Manager for meetings, presentations, and addressing client concerns as needed.
- Conduct performance appraisals and disciplinary actions for staff.
- Interview, hire, and train staff.
- Remain current on national trends in the industry and local market changes that affect the facility.
Qualifications
- Effective communication and interpersonal skills.
- Ability to work with confidential information and maintain a cooperative environment.
- Knowledge of safety regulations, facility operating standards, and building maintenance.
- Supervisory skills, including conflict resolution, motivation, and problem-solving.
- Ability to manage a facility of the same size and type.
- Flexible schedule, including early mornings, days, evenings, weekends, holidays, and extended workdays.
- Proficient in Microsoft Office and event management software.
- Ability to speak, read, and write Spanish and English.
Preferred Qualifications
- Bachelor's degree in Management, Business, or Hospitality.
- 5 years of experience in venue management at a senior level.
