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Financial Operations Manager
hace 1 mes
Job Summary:
The Department of Transitional Assistance is seeking a highly skilled and experienced professional to serve as the Deputy Director of Accounting Services. This role is responsible for overseeing the collection of verified client overpayments, associated state and federal financial reporting functions, and a variety of other functions related to the accounting requirements for the Supplemental Food and Nutrition (SNAP), Transitional Aid to Families with Dependent Children (TAFDC), and Emergency Aid to the Elderly Disabled and Children (EAEDC) programs.
Key Responsibilities:
- Oversight of the Collections Unit, including receiving verified overpayment cases from the agency's Program Integrity unit, accurately processing accounts receivable transactions from clients and other payors, responding to client inquiries, escalating overpayment cases through state intercept processes, and supporting agency activities during the fair hearings process.
- Planning, evaluation, monitoring, and continuous improvement of collections and related financial reporting functions.
- Management of the agency's contractual relationship with its long-term debt collections vendor, oversight of the expungement of aged or other types of claims that meet certain criteria, and oversight of the development of internal management reports and required federal financial reports related to the Collections function.
- Ensuring the timely reconciliation and updating of various accounting systems in use within the Collections Unit – including the state's official accounting system (MMARS) and the agency's online eligibility and case management system (BEACON).
- Liaising with the U.S. Department of Agriculture's Food and Nutrition Services Division to manage the agency's required Claims Management Plan and ensure the agency complies with all federal standards.
Requirements:
- At least five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which at least one (1) year must have been in a project management, supervisory or managerial capacity.
- Experience supporting and supervising diverse cross-functional staff teams in the achievement of team-centered accomplishments.
- Ability to motivate, supervise, and support program staff in carrying out complex tasks.
- Knowledge of principles and practices of accounting, compliance, quality assurance/quality control, and financial management with an ability to understand, apply, and explain pertinent laws, rules, regulations, policies, and programs.
Preferred Qualifications:
- Experience in managing administrative operations, achieving milestones, and meeting deadlines.
- Ability to coordinate numerous projects simultaneously to successful completion.
- Ability to provide and support excellence in customer service including the ability to respond to escalated client questions and mediate conflicts patiently, respectfully, and appropriately.
Agency Information:
The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency.
Equal Opportunity Employer:
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
