Restaurant Operations Manager
hace 7 días
About the Role
As a Restaurant Operations Manager at Vets Hired, you will be responsible for coordinating daily Front of the House and Back of the House restaurant operations. This includes delivering superior service, maximizing customer satisfaction, and efficiently responding to customer complaints. You will also be responsible for reviewing product quality, researching new vendors, and organizing and supervising shifts.
Key Responsibilities
- Coordinate restaurant operations to ensure seamless service delivery
- Deliver exceptional customer service and maximize customer satisfaction
- Review product quality and research new vendors to improve offerings
- Organize and supervise shifts to ensure efficient staffing
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage the restaurant's image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Promote the brand in the local community through word-of-mouth and restaurant events
Requirements
- Proven work experience as a Restaurant Manager or equivalent
- Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, such as OpenTable and PeachWorks
- Strong leadership, motivational, and people skills
- Acute financial management skills
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