Optum Call Center Agent

hace 1 semana


San Juan, San Juan, Puerto Rico Optum A tiempo completo

What We Do

At Optum, we're passionate about delivering innovative solutions that improve healthcare outcomes. Our team of dedicated professionals works together to provide world-class services to our members.

Your Role

In this critical position, you will play a vital role in supporting our members by providing exceptional customer service via phone calls. Your efficiency, productivity, and thoroughness will make a significant impact on their experience.

You will be responsible for scheduling in-home visits with physicians or nurse practitioners, answering inbound calls, and resolving any scheduling issues or concerns. This is a high-volume, customer-facing environment that requires attention to detail and excellent communication skills.

Requirements

  • 1+ years of call center or customer service experience
  • Ability to maintain confidentiality and adhere to HIPAA requirements
  • Ability to work 40 hours/assigned 8-hour shifts between our normal business hours of Monday - Friday from 8:30am - 8:30pm
  • Proficiency with computer, Windows PC, and web applications including ability to navigate and learn new and complex computer system application
  • Bilingual Spanish/English proficiency

Benefits and Opportunities

We offer a comprehensive benefits package, including competitive pay, opportunities for career growth and development, and a supportive team environment. If you're passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply.


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