Hardware Asset Management Lead
hace 3 días
Ongoing maintenance and improvement of hardware assets are essential for the seamless operation of our organization. In this pivotal role, you will be responsible for spearheading the daily and long-term strategic management of technology-related to end-user hardware throughout its asset lifecycle. This encompasses planning, forecasting, procurement, configuration, imaging, deployment, record tracking, monitoring, maintenance, recovery, and disposal to ensure compliance with company and vendor contracts.
About Us:
Optum is a global organization dedicated to delivering care, aided by technology to help millions of people live healthier lives. We strive to create a culture guided by diversity and inclusion, where talented peers collaborate to drive comprehensive benefits and career development opportunities. Our mission is to make an impact on the communities we serve as we advance health equity on a global scale. Join us in starting Caring. Connecting. Growing together.
Key Responsibilities:
- Effectively creates and manages hardware forecast based on business demand.
- Supervise and manage team members for hardware asset at end-to-end throughout its asset lifecycle processes.
- Act as the 2nd level escalation point of contact for IT Hardware related issues and help align multiple groups around a single objective for resolution.
- Conduct audit for all hardware systems if team members meet the SLA of our internal tools such as ServiceNow.
- Conduct Inventory Tool audit and ensure team members updates asset inventory with correct lifecycle status.
- Conduct Half Yearly IT Asset Registry vs Finance Asset Registry Reconciliation.
- Propose and take the lead to implement any project initiative or automation that may have cost savings or cost avoidance or for process improvement.
- Overall disposal in charge of IT hardware assets including securing pre-approval from leaders.
- Ensure monthly Management Business Objectives (MBO) targets are met.
- Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcomes.
- Act as point of contact during Enterprise Leadership, Senior Leadership or VIP visit support for IT local hardware related issues or updates.
Requirements:
- 5+ years of experience in Hardware Asset Management.
- 2+ years of Supervisory experience in Hardware Asset Management.
- Knowledgeable and have experience of Windows OS.
- Knowledgeable and have experience of ServiceNow, HPSM, or any IT ticketing tool.
- Knowledgeable and have experience of MECM (Microsoft Endpoint Configuration Manager).
- Intermediate or Advanced skills in Excel.
- Basic experience with MS Office 365.
- Fully Bilingual (Spanish and English).
- Available to report onsite to our MH and POP locations.
Estimated Salary: $80,000 - $120,000 per year
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