Information Technology Support Professional

hace 3 semanas


San Juan, San Juan, Puerto Rico Collegis Llc A tiempo completo

About the Role

The IT Support Specialist position at Collegis Education is a key role in providing exceptional customer and managed IT services to our clients and employees. Located at our Oak Brook, IL office, this opportunity will have you working with a proactive and data-driven team that empowers institutions to make a broader impact.

Duties and Responsibilities

  • Provide computer support to students, faculty, and employees, including PC, Server, LAN, A/V, and software support.
  • Escalate support to the Personal Support Center on a rotating basis, working a 24x7x365 schedule.
  • Assignments of duties and daily tasks can change on a regular basis, with a focus on accounts supported.
  • Maintain excellent customer service and professional communication in all interactions, including face-to-face, over the phone, via email, and chat correspondences.

Requirements

To be successful in this role, you will have a strong background in Windows and MAC operating systems, as well as experience administering user and group objects in Active Directory. You will also be able to provide after-hours support and have strong interpersonal and communication skills. Additionally, you will have a strong analytical and problem-solving skills, as well as the ability to work independently and as part of a team.

What We Offer

As a member of our team, you will have the opportunity to work with a dynamic and innovative company that is committed to making a broader impact in the education industry. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

About Collegis Education

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. With several decades of experience working within the higher education industry, we empower institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes, and optimize expenses.



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