Front Desk Night Auditor

hace 4 semanas


San Juan, San Juan, Puerto Rico Callaway Gardens A tiempo completo
Job Title: Front Desk Night Auditor

We are seeking an experienced Front Desk Night Auditor to join our team at Callaway Resort.

Key Responsibilities:

  • Prepare, balance, and audit all daily postings and transmittals of property revenue.
  • Compile data to send daily reports to Senior Management and update spreadsheets and templates of the property for the front desk, housekeeping, Sales, and Food and Beverage departments.
  • Ensure all guest service standards are maintained at the front desk, assist with guest needs during the night audit shift, and check in late arrivals and check out early departures.
  • Provide directions to all accommodations and maintain the multi-line phone system.
  • Be sensitive to the needs of the guest and empowered to take action to meet their needs within company guidelines.
  • Work a shift range of 10pm-6am or 11pm-7am, with weekends and holidays required (rotated).
  • Ability to stand for long hours and be at least 21 years of age.

Requirements:

  • Ability to work independently and as part of a team.
  • Strong communication and problem-solving skills.
  • Attention to detail and ability to maintain confidentiality.
  • Ability to work in a fast-paced environment and adapt to changing situations.

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