Network and Systems Support Specialist
hace 2 semanas
Responsible for managing and supporting voice systems and data networks, including maintenance, installation, and troubleshooting. Collaborates with internal support staff to resolve voice and data issues.
Key Responsibilities:
- Maintain and support voice systems and data networks
- Perform network maintenance and installation tasks
- Collaborate with internal support staff to resolve voice and data issues
- Monitor and respond to network alarms, faults, and performance management activities
- Provide Tier 1 and 2 support to internal staff
Requirements:
- 3+ years of experience with Avaya Communication Manager
- Experience with complex IT environments and multi-platform technical environments
- Familiarity with network protocols, circuit provisioning, and standards
- Understanding of LAN protocols
- Ability to collaborate with project teams and managers as a service provider
- Proven ability to plan, investigate, design, and implement voice networks
- Effective communication and customer interaction skills
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