Network and Systems Support Specialist

hace 2 semanas


San Juan, San Juan, Puerto Rico SMX USA A tiempo completo
Job Description

Responsible for managing and supporting voice systems and data networks, including maintenance, installation, and troubleshooting. Collaborates with internal support staff to resolve voice and data issues.

Key Responsibilities:

  • Maintain and support voice systems and data networks
  • Perform network maintenance and installation tasks
  • Collaborate with internal support staff to resolve voice and data issues
  • Monitor and respond to network alarms, faults, and performance management activities
  • Provide Tier 1 and 2 support to internal staff

Requirements:

  • 3+ years of experience with Avaya Communication Manager
  • Experience with complex IT environments and multi-platform technical environments
  • Familiarity with network protocols, circuit provisioning, and standards
  • Understanding of LAN protocols
  • Ability to collaborate with project teams and managers as a service provider
  • Proven ability to plan, investigate, design, and implement voice networks
  • Effective communication and customer interaction skills


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