High-Level Network and Voice Systems Specialist

hace 2 semanas


San Juan, San Juan, Puerto Rico SMX USA A tiempo completo
About the Role

We are seeking a highly skilled High-Level Network and Voice Systems Specialist to join our team at SMX USA. The ideal candidate will have extensive experience in supporting and managing voice systems and data networks, including maintenance, installation, and Tier 1 and 2 support.

Job Description

This is an exciting opportunity for a seasoned professional to leverage their expertise in network administration and voice technology to drive success in our organization. As a key member of our IT team, you will be responsible for overseeing day-to-day monitoring and response to alarms, faults, and performance management activities. Your prompt analysis, testing, and corrective actions will ensure seamless network operations and high-quality computing availability for our clients.

Key Responsibilities:
  • Maintain and install voice systems and data networks, ensuring optimal performance and reliability
  • Provide Tier 1 and 2 support to internal voice/data support staff
  • Monitor and respond to alarms, faults, and performance management activities
  • Analyze and resolve issues promptly to minimize downtime
Requirements

To be successful in this role, you will need:

Technical Skills:
  • TCP/IP, Routing Protocols, switching, DCHP, VLANS, VPN, DNS, SD-WAN, and Firewall Technologies
  • Experience with Avaya Communication Manager, particularly versions 7 and 8
  • Strong knowledge of VoIP systems, including h323 and SIP protocols
  • Skill in configuring SIP trunks (routing via AAR/ARS)
  • Understanding of LAN protocols and circuit provisioning standards
Professional Qualifications:
  • 3+ years of experience in a complex IT environment with a multi-platform technical setting
  • Demonstrated ability to collaborate with project teams and managers as a service provider
  • Proven ability to plan, investigate, design, and implement voice networks
  • Excellent communication and interpersonal skills
What We Offer

We offer a competitive salary and benefits package, including:

  • $120,000 - $180,000 per year, depending on experience
  • Comprehensive health insurance
  • Retirement plan with company match
  • Ongoing training and professional development opportunities


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