IT Voice Systems and Network Specialist

hace 2 semanas


San Juan, San Juan, Puerto Rico SMX USA A tiempo completo
Job Summary

SMX USA is seeking a skilled Network and Voice Systems Technician to support and manage our company's voice systems and data networks. The ideal candidate will have experience with Avaya Communication Manager, TCP/IP, routing protocols, switching, and other relevant technologies.

Key Responsibilities

• Provide Tier 1 and 2 support to internal voice/data support staff
• Maintain and install voice systems and data networks
• Ensure prompt network analysis, testing, and corrective actions during IT and network events
• Collaborate with project teams and managers as a service provider

Requirements

• 3 years of experience with Avaya Communication Manager (Versions 7/8 preferred)
• Experience with call center technology, voice systems, and voice networks with emphasis on VoIP systems
• Ability to design and implement voice networks
• Effective interaction with customers to discuss needs and provide solutions

Preferred Qualifications

• Experience with other Avaya appliances, such as Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent
• Knowledge of LAN protocols and circuit provisioning and standards

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