Wellness Program Coordinator
hace 3 semanas
The Wellness Advocate Coordinator plays a vital role in managing client service requests for Preferred Accounts. This position is responsible for designing, communicating, and executing Wellness Plans in coordination with assigned clients. As a liaison between the Company, its clients, and vendors, the Coordinator assists with customer service support and wellness advocacy to preferred accounts, or as assigned by their supervisor.
Key Responsibilities:- Expedite the resolution of client's issues regarding benefits, coverage, eligibility, and pre-authorizations, pre-certifications, and reimbursement requests.
- Design and present Wellness Annual Plans to the appropriate management team of assigned clients for approval.
- Provide electronic copies of meeting minutes to clients within 24 hours of a meeting.
- In coordination with insurance company resources and client's internal resources, plan, communicate, and support health fairs, clinics, employee talks, and other wellness-related events included in the wellness plan.
- Coordinate resources for clinics, health fairs, information tables, and employee orientations, including inviting and confirming resources in advance, as well as re-confirming resources and materials 24 hours prior to each event.
- Submit wellness events promotional communications two weeks prior to any event for client approval and follow up with final versions at least one week prior to the event.
- Provide follow-ups to clients regarding wellness events to ensure materials are ready and available, clients know which resources will attend, and that client meets minimum requirements for a particular clinic or event.
- Handle service requests from clients (tickets) within two hours for all requests received prior to 3:00 pm or during the first two hours of the next day for requests received after 3:00 pm the prior afternoon.
- Communicate and document results of service requests to clients through the SysAid tool provided, as well as by telephone to clients in case of urgent eligibility or pharmacy issues.
- Maintain a ticket resolution rate of 91% of SLAs during regular season and 85% during Open Enrollment.
- Create and submit wellness communications as assigned by supervisor.
- Print customer communications, pack supplies for client events (including open enrollment sessions), and print/bind presentations as assigned by supervisor.
- Perform other duties as assigned by supervisor.
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Wellness Program Coordinator
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Wellness Program Coordinator
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San Juan, San Juan, Puerto Rico NFP A tiempo completoJob SummaryThe Wellness Advocate Coordinator plays a crucial role in managing client service requests for Preferred Accounts. This position involves designing, communicating, and executing Wellness Plans in coordination with assigned clients. The Coordinator serves as a liaison between the Company, its clients, and vendors, providing customer service support...
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