Energy Efficiency Program Coordinator

hace 3 semanas


San Juan, San Juan, Puerto Rico Resource Innovations A tiempo completo

Resource Innovations is seeking a highly motivated and skilled Energy Efficiency Program Coordinator to join our team in San Juan, PR. As a vital member of our expanding team, you will play a key role in assisting LUMA customers interested in applying for program rebates or those who have already submitted applications but need further information.

At Resource Innovations, we proudly identify as a women-led energy transformation firm dedicated to making a difference. Leveraging our deep expertise in energy efficiency, we are continuously broadening our range of clean energy solutions to help utilities navigate increasingly intricate and connected challenges. From load flexibility and electrification to carbon reduction, we are at the forefront of driving transformative change.

Key Responsibilities

  • Provide exceptional customer service to LUMA customers interested in applying for program rebates or those who have already submitted applications but need further information.
  • Take customer service calls in pursuit of first call resolution while providing an exceptional customer experience.
  • Communicate and coordinate effectively with other departments in servicing customers.
  • Process applications and maintain electronic and hard copy filing system of applications, rebates, and other supporting documents.
  • Enter/extract data into/out of program tracking system.
  • Compile and assess program data for program reporting purposes.
  • Safeguard confidential customer information.
  • May provide peer training to co-workers and job shadowing support as assigned in area of responsibility.
  • Willing to support any program within the department as assigned.

Requirements

  • College degree or 3 years of experience in a customer service or support role.
  • Strong verbal and written communication skills.
  • Detail oriented, sharp memory, and accuracy skills.
  • Experience working with online platforms and/or databases.
  • Proficiency in Microsoft Office programs, specifically Microsoft Word and Excel.
  • Superior organizational, prioritization, and attention-to-detail skills are required.
  • Fluency in both Spanish and English is required.

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. We also offer three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus, and an overall comprehensive benefits package.



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