Automotive Customer Service Representative
hace 3 semanas
Job Description
Position Summary
Drive business growth at Pep Boys through exceptional customer service, product knowledge, and follow-up. As an Automotive Customer Service Advisor, you will be the first point of contact for customers, scheduling appointments, building trust, and selling services that enhance their vehicle's performance.
Duties & Responsibilities
- Engage customers, schedule appointments, and sell services that meet customer needs and expectations.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Under the direction of management, assist in various aspects of customer care, work order and register assistance, facility maintenance, and outside purchase ordering.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies.
- React to customer service issues, complaints, and business opportunities with the management team.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair.
- Partner with management to ensure a safe and healthy work environment that complies with local, state, and federal laws, as well as company policies and procedures.
Knowledge, Skills, and Abilities
- High school diploma or equivalent required.
- Valid driver's license.
- One year of related experience in the automotive service environment.
- One year of sales experience preferred.
- Strong verbal communication skills.
- Strong customer service skills.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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