Automotive Parts Specialist

hace 2 semanas

Vega Baja, Puerto Rico Advance Auto Parts A tiempo completo

Job Title: Retail Parts Pro

We are seeking a highly skilled and experienced Retail Parts Pro to join our team at Advance Auto Parts. As a Retail Parts Pro, you will be responsible for providing exceptional customer service and sales support to our DIY customers.

Key Responsibilities:

  • Provide GAS2 selling experience for DIY customer visits and phone calls
  • Achieve personal / store sales goals and service objectives
  • Manage DIY services including battery installation, testing, wiper installs, etc.
  • Ensure high standards of customer service and store appearance standards
  • Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities:

  • Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
  • Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
  • Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors:

  • Friendly communication
  • Ability to locate and stock parts
  • Safety knowledge and skills
  • Operating inventory systems and store equipment
  • Parts and automotive system knowledge skills
  • Operating POS and Parts lookup systems
  • Expert at testing and diagnostic equipment for DIY services
  • ASE P2 certified or ASE ready equivalent
  • Advanced solution, project and product quality recommendation ability
  • Advanced parts lookup and sourcing
  • Advanced selling skills for DIY

Essential Job Skills:

  • Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
  • Understand and execute instructions furnished in written, oral, or diagram form
  • Successfully complete the Parts Knowledge Assessment
  • Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Use Microsoft software effectively (Word, Excel required)
  • Strong organizational skills
  • Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience:

  • 3-5 years of prior automotive parts experience
  • Proven sales ability with past experience in fulfillment of customer transactions

Certificates, Licenses, Registrations:

  • Must have a valid driver's license
  • ASE certification preferred, but not required

Physical Demands:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

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