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Trainer Retail Professional
hace 1 mes
At Napleton Corporate, we are seeking a highly skilled Trainer Retail to join our team. As a Trainer Retail, you will play a vital role in assisting the Training Manager in delivering various trainings, including new team member customer service training, as well as continued development of existing staff to improve our team's ability to deliver a phenomenal customer service experience.
Key Responsibilities:
- Help verify all new team members complete required prerequisites prior to attending training sessions
- Deliver engaging team member training sessions via ZOOM
- Maintain Assistant Trainer event calendar and various reports for team member Training and Registration
- Keep accurate training records
- Deliver training that is focused on helping advisors understand the importance of service drive best practices to improve overall customer experience and satisfaction ratings/surveys, including utilization of various workplace tools
Requirements:
- 4+ years of retail/restaurant/call center customer service experience successfully addressing and resolving customer concerns
- Trainer/Automotive/Service Advisor experience is a plus but not required
- Ability to adapt and learn various computer applications; including GOOGLE docs and excel
- Excellent communication skills, professionalism, organization, and follow-up skills
- 18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.