Customer Service Representative
hace 2 días
Job Summary:
The Facilities Support Associate, Retail Channels, plays a vital role in ensuring compliance with our brand standards. This role works hybrid, with most time spent in branches within Puerto Rico and US Virgin Islands.
Main Responsibilities:
- Perform quality assurance reviews to assess and measure performance and compliance with our brand.
- Review quality of service interactions on face-to-face, remote (phone, chats, social media), and digital channels.
- Review digital channels readiness.
- Review and provide facilities recommendations from the customer journey perspective.
- Monitor channels readiness for daily operations and service.
- Prepare review reports to inform findings, non-compliance, and observations to corresponding supervisors.
- Assist in the continued improvement of Standard Operating Procedures (SOPs) based on quality assurance reviews.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field required.
- Two (2) years of experience in administrative support, customer service, or a related field required. Banking experience preferred.
- Proficiency in MS Office (Word, Excel, Outlook), reporting systems, and other business applications required.
- Excellent written and verbal communication skills in Spanish and English required.
- Excellent analytical and interpersonal skills, multitasking, teamwork, and ability to work effectively with clients required.
- Availability to travel within Puerto Rico and US Virgin Islands required.
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