Customer Service Representative

hace 1 mes


San Juan, San Juan, Puerto Rico Pls Financial Services, Inc. A tiempo completo

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Pls Financial Services, Inc. As a Collections Specialist, you will be responsible for collecting and resolving delinquent accounts for our stores. This is a challenging and rewarding role that requires excellent communication and problem-solving skills.

Key Responsibilities:

  • Maintain and manage assigned customer accounts in queue
  • Provide superior customer service regarding collection issues; process customer refunds; process and review account adjustments and resolve discrepancies
  • Establish payment plans and follow-up with customers to ensure agreements are fulfilled
  • Work with customers in a proactive manner in order to minimize bad debt and reduce delinquencies
  • Review and prioritize collection activities to maximize collections
  • Research and reconcile misapplied payments

Requirements:

  • Prior experience in a retail or call center environment
  • Excellent customer service skills
  • The ability to work a flexible schedule, to include evening and weekend shifts
  • Previous collections experience is not required
  • Demonstrated written and verbal communication skills
  • Be able to work effectively in a fast-paced environment, prioritize workload and meet deadlines
  • Must be a team player
  • Must be dependable and goal driven
  • Spanish/English bilingual a plus

Benefits:

  • Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available
  • We strive to demonstrate our Core Values in all positions at Pls Financial Services, Inc.: Communication, Customer Focus, Integrity and Trust, Teamwork, Results


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