Customer Service Lead

hace 2 semanas


San Juan, San Juan, Puerto Rico Tcse Inc A tiempo completo

About Tcse Inc.
Tcse Inc. is a leading provider of integrated guest relation programs for retail centers nationwide. Our goal is to provide the best customer service in the industry while maintaining a professional, ethical, fun, and friendly working atmosphere. We strive to create happy employees who display excitement in their work, resulting in loyal guests and customers. We treat each employee with respect, sincerity, courtesy, and care, providing constant motivation and training to improve their skill level.

Responsibilities:

  • Greet and assist guests with pride, respect, dedication, and sincerity.
  • Assist the supervisor.
  • Complete daily tasks efficiently.
  • Support the mall's Marketing Department.
  • Upload merchants' weekly content to OneDrive.
  • Take pictures and videos for social media.
  • Proofread documents and correct grammatical errors.
  • Communicate with clients, housekeeping, and security.

Requirements:

  • Ability to multitask and prioritize tasks effectively.
  • Bilingual proficiency in Spanish and English.
  • Excellent grammar and spelling skills in both languages.
  • Own vehicle.
  • Updated driver's license.
  • Willingness to travel to other locations.
  • Knowledge of computer and internet applications.
  • Microsoft Office skills (Excel & Word).
  • Cash handling experience.
  • Basic photography skills.


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