Customer Service Liaison

hace 2 semanas


Guaynabo, Guaynabo, Puerto Rico Thomas J Henry Law Pc A tiempo completo

At Thomas J. Henry Law PC, we are seeking a highly motivated and career-driven Receptionist to join our team. This is a full-time position working 40 hours a week, with a pay rate of $11.00/hour. Benefits include a $300 monthly stipend for health insurance, gym membership, career growth opportunities, and employee recognition programs.

Job Summary:

The Receptionist will deliver exceptional client service on behalf of Thomas J. Henry Injury Attorneys while adhering to the highest ethical standards. The ideal candidate will meet with new, prospective, and regular clients, then patch calls to the attorneys or other departments for the best next course of action. Assign call-backs to the appropriate legal team and update any information provided by our clients.

Key Responsibilities:

  • Answer and screen inquiry calls and emails from both prospective clients and regular clients.
  • Direct and transfer calls to attorneys, paralegals, and staff.
  • Maintain client dignity and confidentiality.
  • Ensure security by following procedures.
  • Maintain a safe and clean work area by complying with procedures, rules, and regulations.
  • Contribute to team effort by accomplishing related results as needed.

Requirements:

  • Possess strong initiative and business acumen.
  • Be detail-oriented and possess effective communication skills.
  • Have experience in customer service and be proficient in English.
  • Hold a high school diploma or GED and have the ability to abide by confidentiality requirements.

At Thomas J. Henry Law PC, we value our employees and offer opportunities for growth and development. If you are looking for a challenging and rewarding career, we encourage you to apply.


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