Customer Service Ambassador
hace 2 semanas
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Aeronet Wireless Broadband. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our internal and external customers.
Key Responsibilities:
- Provide effective customer service through various communication channels, including phone, email, and letters.
- Foster strong relationships with customers by responding promptly and professionally to their inquiries and concerns.
- Redirect customers to appropriate departments and teams when necessary.
- Input customer information into our system and maintain accurate customer databases.
- Record details of customer inquiries, comments, and complaints.
- Provide a warm welcome to new customers through phone calls and emails.
- Communicate and coordinate with internal departments to ensure seamless customer service.
- Manage lead source databases and CRM systems.
- Assist in customer retention efforts and provide excellent customer service to ensure customer satisfaction.
- Perform other related duties as assigned.
Requirements:
- High School Diploma or equivalent required; an Associate or Bachelor's Degree in a relevant field is a plus.
- Previous experience in customer service, call center, or related role is preferred.
- Experience with CRM software and other customer service tools is advantageous.
Benefits:
- 401(k) plan with matching contributions.
- Health insurance.
- Paid time off.
- Parental leave.
- 8-hour shifts.
- Day shift.
Location:
Aeronet Wireless Broadband, Guaynabo, PR 00965.
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