Customer Service Ambassador

hace 2 semanas


Guaynabo, Guaynabo, Puerto Rico Aeronet Wireless Broadband A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Aeronet Wireless Broadband. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our internal and external customers.

Key Responsibilities:

  • Provide effective customer service through various communication channels, including phone, email, and letters.
  • Foster strong relationships with customers by responding promptly and professionally to their inquiries and concerns.
  • Redirect customers to appropriate departments and teams when necessary.
  • Input customer information into our system and maintain accurate customer databases.
  • Record details of customer inquiries, comments, and complaints.
  • Provide a warm welcome to new customers through phone calls and emails.
  • Communicate and coordinate with internal departments to ensure seamless customer service.
  • Manage lead source databases and CRM systems.
  • Assist in customer retention efforts and provide excellent customer service to ensure customer satisfaction.
  • Perform other related duties as assigned.

Requirements:

  • High School Diploma or equivalent required; an Associate or Bachelor's Degree in a relevant field is a plus.
  • Previous experience in customer service, call center, or related role is preferred.
  • Experience with CRM software and other customer service tools is advantageous.

Benefits:

  • 401(k) plan with matching contributions.
  • Health insurance.
  • Paid time off.
  • Parental leave.
  • 8-hour shifts.
  • Day shift.

Location:

Aeronet Wireless Broadband, Guaynabo, PR 00965.



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