
Virtual Sales and Customer Service Specialist
hace 24 horas
Job Overview
The Virtual Sales and Customer Service Representative plays a key role in following up on leads and handling incoming calls, ensuring exceptional customer service and effective sales outreach.
This position involves extensive email and call communication with restaurant clientele and contractors. The ideal candidate will have strong verbal skills, the ability to handle high-volume calls, and maintain a positive demeanor.
Responsibilities:
- Respond to incoming calls and follow up on leads generated from email campaigns.
- Manage customer interactions using Zoho CRM (training provided for quick learners).
- Conduct high-volume email and phone outreach targeting the Atlanta market.
- Provide excellent customer service, particularly when dealing with challenging clients.
- Collaborate with team members to improve processes and achieve sales goals.
Requirements:
- Bilingual in English and Spanish.
- Typing Proficiency: Minimum 60 WPM (typing test required).
- Customer Service Experience: Experience working with restaurant clients or contractors preferred.
- Technical Skills: Familiarity with CRM software (Zoho preferred, but Salesforce or similar acceptable).
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