
Customer Experience Professional
hace 1 día
Job Description
We are seeking a highly motivated and organized Virtual Sales and Customer Service Representative to join our team at RSM Atlanta LLC. In this role, you will be responsible for building relationships with restaurant clientele and contractors through high-volume email and phone outreach.
Key Responsibilities:
- Following up on leads and responding to incoming calls.
- Managing customer interactions using Zoho CRM.
- Conducting email and phone outreach targeting the Atlanta market.
- Providing exceptional customer service, particularly when dealing with challenging clients.
- Collaborating with team members to improve processes and achieve sales goals.
Requirements:
- Bilingual in English and Spanish.
- Typing Proficiency: Minimum 60 WPM (typing test required).
- Customer Service Experience: Experience working with restaurant clients or contractors preferred.
- Technical Skills: Familiarity with CRM software (Zoho preferred, but Salesforce or similar acceptable).
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