Customer Service Representative
hace 4 semanas
About the Role
">As a Customer Service Representative at UnitedHealth Group, you will play a vital role in delivering exceptional support to our healthcare providers. This is an exciting opportunity to join a dynamic team that is passionate about making a difference in people's lives.
Key Responsibilities:
- Provide timely and effective support to providers through live chat, addressing their credentialing status or contracting status, and validating state-specific requirements.
- Focus on resolving issues efficiently, navigating complex computer systems to identify the status of the issue and providing accurate responses to providers.
- Cultivate positive relationships with providers by delivering information and answering questions in a courteous and professional manner.
- Document provider issues and facilitate the reporting of overall trends to inform business decisions.
- Complete outbound calls as needed to resolve cases and provide excellent customer service.
Requirements
- 1+ year of experience in a related environment, utilizing phones and computers as primary job tools.
- Proficiency in Microsoft and Windows PC applications, including the ability to navigate and learn new, complex computer system applications.
- Availability to work 40 hours/week, Monday-Friday, with flexibility to adapt to various 8-hour shift schedules during normal business hours (8:00am-7:00pm ATL).
- English proficiency, with the ability to communicate effectively with diverse stakeholders.
Preferred Qualifications:
- Experience in the healthcare industry.
Why Join Us?
At UnitedHealth Group, we are committed to helping people live healthier lives and making the healthcare system work better for everyone. We strive to create a culture of inclusivity, diversity, and respect, where everyone feels valued and empowered to succeed.
What We Offer:
- A competitive estimated salary range of $45,000 - $60,000 per year, based on location and experience.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings options.
- Ongoing training and development opportunities to enhance your skills and advance your career.
- A collaborative and supportive work environment, with a focus on teamwork and open communication.
EEO/Affirmative Action Employer:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and welcomes applicants from diverse backgrounds and perspectives. We are committed to creating a workplace that is free from discrimination and harassment and where all employees can thrive.
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