Customer Service Representative
hace 2 semanas
At Consumers Credit Union, we're committed to providing exceptional customer service and creating a positive experience for our members. As a Contact (Call) Center Representative, you'll play a vital role in delivering outstanding service and support to our members.
Key Responsibilities:- Assist members over the phone with questions and concerns about Credit Union products and services
- Provide prompt, positive, and informative service to our members
- Meet or exceed individual service and productivity goals by delivering a great customer experience
- Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes
- Communicate with other CCU departments to solve member inquiries and issues quickly and effectively
- High school diploma or equivalent
- 1+ year of work experience in customer service, retail, call center, hospitality, sales, banking/financial, or related field
- High proficiency and comfort level with computer systems/software applications
- Professional verbal and written communication skills
- Bilingual Spanish preferred
- Hourly rate + annual bonus plan + benefits eligibility including a pension plan that's paid by CCU and a 401k with company match
- Free basic life insurance, short-term and long-term disability insurance, employee-only fitness center
- Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more
We're a not-for-profit, member-owned credit union that focuses on driving up member happiness through low loan rates, high deposit rates, and low- or no-fee products and services. We're committed to transparency, simplicity, helpfulness, integrity, positivity, and inclusion – and we always put our members first.
We serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and operate 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide.
We're an equal opportunity employer and comply with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. We're committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities.
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