Customer Service Representative

hace 2 semanas


San Juan, San Juan, Puerto Rico Consumers Credit Union A tiempo completo
Job Title: Contact (Call) Center Representative

At Consumers Credit Union, we're committed to providing exceptional customer service and creating a positive experience for our members. As a Contact (Call) Center Representative, you'll play a vital role in delivering outstanding service and support to our members.

Key Responsibilities:
  • Assist members over the phone with questions and concerns about Credit Union products and services
  • Provide prompt, positive, and informative service to our members
  • Meet or exceed individual service and productivity goals by delivering a great customer experience
  • Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes
  • Communicate with other CCU departments to solve member inquiries and issues quickly and effectively
Requirements:
  • High school diploma or equivalent
  • 1+ year of work experience in customer service, retail, call center, hospitality, sales, banking/financial, or related field
  • High proficiency and comfort level with computer systems/software applications
  • Professional verbal and written communication skills
  • Bilingual Spanish preferred
Benefits:
  • Hourly rate + annual bonus plan + benefits eligibility including a pension plan that's paid by CCU and a 401k with company match
  • Free basic life insurance, short-term and long-term disability insurance, employee-only fitness center
  • Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more
About Consumers Credit Union:

We're a not-for-profit, member-owned credit union that focuses on driving up member happiness through low loan rates, high deposit rates, and low- or no-fee products and services. We're committed to transparency, simplicity, helpfulness, integrity, positivity, and inclusion – and we always put our members first.

We serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and operate 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide.

We're an equal opportunity employer and comply with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. We're committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities.



  • San Juan, San Juan, Puerto Rico Recruiters A tiempo completo

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team in a hybrid office setting. As a Customer Service Representative, you will be responsible for answering and documenting customer phone calls, as well as supporting company services scheduling.Key Responsibilities:Answer and document...


  • San Juan, San Juan, Puerto Rico Sterling Engineering A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Sterling Engineering. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer inquiries, and maintaining customer account details.Key...


  • San Juan, San Juan, Puerto Rico Fifth Third A tiempo completo

    Job Title: Lead Customer Service RepresentativeFifth Third Bank is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our financial center, you will be responsible for providing exceptional customer service, resolving complex customer issues, and leading a team of customer service...


  • San Juan, San Juan, Puerto Rico State Farm Insurance A tiempo completo

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for:Key Responsibilities:Providing exceptional customer service and support to our policyholdersAssisting with policy inquiries, changes, and...


  • San Juan, San Juan, Puerto Rico Hy-Vee, Inc. A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a Customer Service Representative to join our team at Hy-Vee, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, processing mail and Western Union orders, and performing various tasks to enhance the shopping...


  • San Juan, San Juan, Puerto Rico Waterway Carwash A tiempo completo

    Customer Service RepresentativeWaterway Carwash is seeking a highly motivated and customer-focused Customer Service Representative to join our team at our Northbrook location. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring that all their needs are met during their visit. You will be...


  • San Juan, San Juan, Puerto Rico State Farm Insurance A tiempo completo

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with inquiries, complaints, and policy changes in...


  • San Juan, San Juan, Puerto Rico Genesis Marketing A tiempo completo

    Customer Service RepresentativeGenesis Marketing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through professional presentations, documentation, and communication.Key Responsibilities:Respond to customer...


  • San Juan, San Juan, Puerto Rico Protalents Pr A tiempo completo

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for handling client inquiries, providing information, and utilizing computerized systems for data entry and customer support.Key Responsibilities:Handle client...


  • San Juan, San Juan, Puerto Rico Harvard Resource Solutions A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Harvard Resource Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our automotive clients. Your primary duties will include answering inbound dealership...


  • San Juan, San Juan, Puerto Rico Sagility Llc A tiempo completo

    About Sagility LLCSagility LLC is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.Job Title: Remote Customer Service RepresentativeWe are seeking a highly motivated and...


  • San Juan, San Juan, Puerto Rico Appleone A tiempo completo

    Customer Service RepresentativeThe Customer Service Representative will play a crucial role in contributing to the success of Appleone's sales team. As a key point of contact, they will provide exceptional support to customers, addressing their queries and concerns related to products, orders, and deliveries. This role requires a deep understanding of...


  • San Juan, San Juan, Puerto Rico Global Technical Talent A tiempo completo

    Customer Service RepresentativeJob Summary:We are seeking a skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer support, handling inbound and outbound calls and emails, and resolving customer inquiries.Key Responsibilities:Provide...


  • San Juan, San Juan, Puerto Rico Harvard Resource Solutions A tiempo completo

    Temporary Customer Service Representative OpportunityHarvard Resource Solutions is seeking a skilled Customer Service Representative to join our team on a temporary basis for our automotive client in Southgate, MI.Key Responsibilities:Answer inbound dealership calls for parts ordersValidate part numbers and verify codesData entry of parts ordersAnswer 40+...


  • San Juan, San Juan, Puerto Rico Sterling Engineering A tiempo completo

    Customer Service RepresentativeJoin Sterling Engineering, a leading engineering staffing firm, as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients and candidates.Key Responsibilities:Resolve customer inquiries and complaints in a timely and professional mannerProcess orders and...


  • San Juan, San Juan, Puerto Rico Spectraforce Technologies A tiempo completo

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Spectraforce Technologies. This role involves providing exceptional customer service to healthcare customers through inbound and outbound communications via phone and email.Key Responsibilities:Handle inbound and outbound communications via...


  • San Juan, San Juan, Puerto Rico Domino'S Franchise A tiempo completo

    Job Description:The main requirement for Domino's Pizza Customer Representative Applicants is to have a positive personality, a clear and highly energetic voice, and be customer service oriented. Customer Representatives need to speak with customers throughout their shift, so they must know how to deal with various customer-related issues. They must also be...


  • San Juan, San Juan, Puerto Rico Firstbank Florida A tiempo completo

    Job Title: Service RepresentativeAt FirstBank PR, we are committed to delivering exceptional customer service and building strong relationships with our clients. As a Service Representative, you will play a vital role in achieving this goal.Key Responsibilities:Process customer transactions, including deposits, withdrawals, and transfers.Provide excellent...


  • San Juan, San Juan, Puerto Rico Manpower Group Inc. A tiempo completo

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Manpower Group Inc. in the medical device manufacturing industry. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to healthcare customers through various communication channels.Key...


  • San Juan, San Juan, Puerto Rico Karen Michaels - State Farm Agent A tiempo completo

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to...