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Customer Service Representative
hace 1 mes
The Customer Service Representative will play a crucial role in contributing to the success of Appleone's sales team. As a key point of contact, they will provide exceptional support to customers, addressing their queries and concerns related to products, orders, and deliveries. This role requires a deep understanding of customer service best practices, excellent organizational skills, and the ability to work effectively as part of a team.
Key Responsibilities:- Provide timely and effective support to customers via phone, email, or in-person.
- Collaborate with sales executives to resolve customer issues and improve sales performance.
- Develop and maintain a deep understanding of Appleone's products and services.
- Stay up-to-date with industry trends and best practices in customer service.
- Work closely with the sales team to achieve sales targets and improve customer satisfaction.
- Bachelor's degree in Business Administration or a related field.
- Minimum 3 years of experience in customer service or a related field.
- Excellent problem-solving skills, with the ability to analyze issues and provide effective solutions.
- Attention to detail and accuracy in all aspects of the job.
- Strong written and verbal communication skills, with proficiency in English and Spanish.
- Polite and effective telephone communication skills for handling customer calls.