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Front Desk Representative

hace 1 mes

Bairoa Barrio, Puerto Rico Caesars Entertainment A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Caesars Entertainment. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Register guests in and out of the hotel, ensuring accurate and timely processing of transactions
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a professional and courteous manner
  • Maintain a clean and organized front desk area, ensuring a welcoming and efficient environment for guests
  • Assist with luggage handling, coat check, and other guest services as needed
  • Operate the hotel's switchboard, reservation system, and other computer systems with accuracy and efficiency
  • Prepare and balance daily cash reports, ensuring accuracy and attention to detail
  • Perform other duties as assigned by management, including assisting with special events and promotions
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members
  • Basic math skills and ability to operate a computer, switchboard, and other hotel systems
  • Ability to work in a fast-paced environment, with frequent interruptions and time pressures
  • Physical ability to stand for long periods, lift up to 75 pounds, and push/pull up to 150 pounds
Working Conditions

The Front Desk Agent will work in a fast-paced office environment, with frequent exposure to noise, varied temperatures, dust, and fumes. The position requires the ability to work effectively in a high-rise hotel setting, with frequent use of elevators and stairs.