Workplace Experience Front Desk Coordinator
hace 2 semanas
The Workplace Experience Receptionist is the first point of engagement with team members and visitors alike.
This role acts as the heartbeat of the company by providing personalized services and administrative support to build a sense of community, crafting a warm, encouraging, and servicing atmosphere that improves the Experience.
Responsibilities:- Handle daily phone queries, central reservation inbox queries, and bookings (AV, meeting rooms, and catering requests).
- Ensure all client requirements are met within the Guest Relations functions with a high level of professionalism.
- Welcome tenants/employees and announces clients, applicants, and visitors. Maintains neat appearance of reception/lobby area, conference rooms caf, and other common areas.
- Perform general administrative duties associated with distributing packages and mail as needed.
- May order and stock office supplies such as caf supplies, equipment toner, printer paper, freight, and shipping supplies, etc. Determines standard supplies and information to be maintained at the front desk.
- Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner.
- Complete other duties as assigned.
Requirements:
- HS Diploma or GED required. Professional hospitality accreditations are preferred.
- A minimum of 1 year of receptionist, front desk, concierge, or other hospitality experience is preferred.
- Apply a high level of attention to detail as well as strong verbal and written skills.
- Possess passion about service delivery and finds satisfaction with exceeding client expectations.
- Open and flexible work schedules.
- Requires basic analytical skills with the ability to understand and carry out general instructions as well as solve problems in standard situations.
- Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
- Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
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