Claims Manager

hace 1 mes


San Juan, San Juan, Puerto Rico AIG A tiempo completo
About the Role

The Claims Manager - Complex Claims Leadership position at AIG is a key role in our General Insurance team. As a leader in medium complexity claims, you will be responsible for managing a high-performing team of adjusters, ensuring adherence to departmental and line of business best practices, and providing technical referral expertise and authority for cases.

Key Responsibilities:

  • Provide technical support, guidance, and best practice standards for medium complexity claims.
  • Manage performance and provide a technical referral point for team members.
  • Keep the Claims Global and Regional and Local Heads advised of key medium complexity loss developments and wider complex trends.
  • Conduct periodic claims audit/review.
  • Provide technical training to claims adjusters within the Claims Unit.
  • Drive a high-performance team to deliver high standards of customer service while continually seeking new ways to deliver innovative claim service.
  • Effective resolution of complex level claims handled.
  • Accurate and consistent reserving and financial control of claims.
  • Mitigation of indemnity and expense spent.
  • Performance manages the team to maximize best practice compliance and minimize lost economic opportunity.
  • Managing compliance with governance standards and regulatory requirements.
  • Effective communication to all relevant stakeholders.
  • Managing/controlling GOE budget within Complex Claims.

Requirements:

  • Juris Doctor or Bachelor's degree and industry experience.
  • Local independent adjuster license (required).
  • This position is suitable to candidates with experience in medium complexity claims (Property, Casualty, Specialty Lines Financial Lines).
  • Understanding of insurance concepts and familiarity with policy language/interpretation.
  • Proficient in legal, regulatory, and procedural requirements.
  • Excellent communication skills in English and Spanish (written & verbal).
  • Computer literate in MS office programs (Word, Excel, PowerPoint, Teams, etc).
  • Possess strong collaborative skills to contribute effectively within a team setting.
  • Ability to work with claims stakeholders to effectively direct claims strategy.
  • Exceedingly customer service oriented.

AIG Benefits:

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your healthcare, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.


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