Operations Manager

hace 3 semanas


San Juan, San Juan, Puerto Rico Elevance Health A tiempo completo

Job Description:


Operations Expert


The Operations Expert plays a pivotal role in providing technical direction, guidance, and resources to claims, customer service, or membership associates on a day-to-day basis.


Key Responsibilities:



  • Serves as a first-line resource for operational associates, addressing workflow and technical-related processes.
  • Provides operational training to ensure associates have the necessary skills to perform their duties effectively.
  • Assists associates by answering day-to-day technical questions and encourages a teamwork environment.
  • Monitors inventory to ensure workflow remains uninterrupted.
  • Handles complex case research and resolution.
  • Reviews, interprets, and maintains records of service level, quality, accuracy, and productivity.
  • Reviews department policy and procedure manuals for accuracy.
  • Collaborates with the training department to ensure procedures and policies are accurate and complete.

Requirements:



  • Requires a high school diploma or equivalent and a minimum of 5 years of related experience, with a minimum of 3 years of experience and expertise with company-relevant automated processing systems.

Preferred Skills:



  • Previous leadership experience is preferred.
  • Bilingual (English/Spanish) or multi-language skills are preferred, and must be able to pass a validated language test/assessment.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.



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