Store Protection Specialist
hace 4 semanas
This role provides a visible presence at store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous, and friendly manner, deterring opportunities for theft by demonstrating a command presence in a company-issued vest and required black attire.
Key Responsibilities- Maintain a safe and secure environment by understanding safety as the number one priority and practicing safe behaviors.
- Provide visible command presence, including prominent greetings with eye contact, at store entrances and exits and on the sales floor.
- Monitor for potential safety issues and remove clutter to ensure safe and clear egress to emergency exits.
- Develop great teams and partnerships by providing excellent customer service, treating all customers and associates with respect, and demonstrating courtesy, friendliness, and professionalism at all times.
- Mitigate theft and fraud by monitoring entrances and exits, as well as the sales floor, for potential theft indicators and gathering information to impact shortage trends.
- Minimize operational shortage by increasing store awareness of effective processes, training and educating associates on shortage reduction initiatives, and observing and validating proper checkout procedures.
- High school education or equivalent required, AA degree preferred.
- One year retail supervisor experience or similar training preferred.
- One year loss prevention/security training preferred.
- Active security guard license preferred.
- Ability to work effectively in a fast-paced environment.
- Strong communication skills.
- Demonstrated ability to build and maintain relationships with the store team.
- Excellent customer service skills.
- Proven ability to effectively resolve conflict.
Ross Stores offers a comprehensive benefits package, including accident, critical illness, vision, auto, home, and pet insurance programs, as well as associate discounts, identity protection, and commuter benefits.
Full-time associates are eligible for extended benefits, including medical, dental, and vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life and AD&D insurance, long-term disability, and enhanced maternity and parental leave benefit.
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