Guest Service Ambassador

hace 2 semanas


San Juan, San Juan, Puerto Rico Schulte Hospitality Group A tiempo completo

Job Summary: We are seeking a skilled Guest Service Representative to join our team at Schulte Hospitality Group.

About Us: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry.

Key Responsibilities:

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival lists daily and assists in preparing and assembling welcome amenities
  • Escorts VIPs to room and checks them in prior to arrival
  • Answers the telephone within three rings with a smile and answers questions accordingly or transfers as needed
  • Responsible for issued bank, counting the bank at the beginning and end of the shift, and ensuring all cash drops are done in accordance with proper cash handling procedures and reporting all cash over/shorts to management
  • Keeps the front desk area clean and organized
  • Assists with lobby activation as needed
  • Utilizes proper procedures when handling guest PPI data
  • Follows a checklist when going through check-in or check-out with guests, always retrieving necessary identification documents and form of payment upon arrival
  • Attends promptly to guest needs and inquiries
  • Performs various other duties as assigned

Requirements:

  • Minimum of one year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of a High School education

What We Offer: A rewarding, fun, and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company, and a robust benefit package including, but not limited to, Daily Pay, Free Telemedicine, Virtual Mental Health care access, Multiple Health Insurance and Life Insurance options, 401k Plan + Company Match, Paid Time Off, Holiday Pay, Pet Insurance, Employee Assistance Program, and Schulte Savings Marketplace Discounts.


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