Brand Ambassador
hace 2 semanas
We are seeking a highly motivated and experienced Brand Ambassador to join our team at Cd Peacock. As a Brand Ambassador, you will be responsible for delivering exceptional client experiences and driving sales growth within a specific brand or business unit.
Key Responsibilities:- Act as the ultimate ambassador of the brand, modeling client-centric behaviors at all times
- Maintain and inspire clients with a deep knowledge of the brand's heritage
- Acquire new customers with the long-term goal of cultivating client relationships
- Build relationships and drive sales with clients through consistent outreach and follow-up
- Focus on high-impact activities that will increase client conversion and retention to subsequently drive revenue and inspire loyalty to the brand
- Demonstrate a pro-active and solution-oriented approach to consistently exceed client expectations
- Provide insight to the Business Manager and buying team on future buys and allocations
- Partner with Sales Professionals throughout the store to further engage CD Peacock's clients
- Work with Sales Professionals (during appointments and walk-ins) to enhance the client experience and maximize selling
- Handle service requests, warranties, and repairs, maintaining consistent follow-up with clients
- Uphold operational excellence by conducting routine inventories and executing price accuracy
- Uphold and maintain visual/merchandising standards throughout the boutique
- Take part in maintaining a clean, safe, and conducive work environment for co-workers and clients in all areas of the front of house and the back of house
- Possess a thorough knowledge of all systems & software, including POS, CRM, Inventory Management Systems, iPhones, Microsoft Office & Teams, and business-related Apps
- Achieve and exceed individual sales and service goals through the effective use of selling techniques, clientelling, and product knowledge
- Achieve Key Performance Indicators (KPIs) tied to service and clientelling metrics, i.e., secret shops, client surveys, retention rate, conversion rate, cross-selling, and client growth
- Maximize learning opportunities via vendor immersions, sales & service trainings, product summits (if and when applicable), self-guided learnings, including e-learnings and app-based trainings
- Share brand-relevant communications and key learnings with colleagues that work outside of the boutique
- Must be able to lift a minimum of 15lbs
- Must be able to stand a minimum of 5 to 7 hours
- Must be on the salesfloor a minimum of 80% - 90% of the time
- Must be able to work (on average) between 35 - 40 hours per week
- Must utilize and be proficient in systems, software, and technology, required to perform duties as a sales professional, including POS, CRM, IMS, iPhones, Microsoft Office/Teams, and business-related Apps
- Must be fully flexible and available with scheduling and working weekends, evenings, and holidays
- Must reflect and role model our company's Core Values at all times
- Must always reflect professionalism, honesty, and integrity
Prior experience in Luxury Retail/Jewelry & Watches is preferred but not required.
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