Customer Service Ambassador
hace 2 semanas
Job Description: We are seeking a highly skilled and detail-oriented Customer Service Ambassador to join our team at Inmediata Health Group. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, addressing their inquiries, and ensuring their needs are met in a timely and professional manner.
Responsibilities:
- Provide top-notch customer service via telephone, email, online chat, or other communication channels
- Identify and respond to customer needs, clarify information, and provide solutions to their inquiries
- Register and document all customer interactions in our CRM database
- Escalate major issues to the appropriate staff and follow internal procedures when necessary
- Meet established individual and department contact center metrics on a daily, weekly, and monthly basis
Requirements:
- Minimum one year of experience in customer service-related work
- Sixty (60) college credits equivalent to two (2) years of study or an associate degree
- Bilingual (English|Spanish)
Benefits:
- 401(k)
- Health insurance
- Life insurance
Schedule: Monday to Friday
Education: Associate (Preferred)
Experience: Contact center: 1 year (Preferred)
Work Location: In person
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