Part Time Guest Service Agent
hace 2 semanas
About the Opportunity:
We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Hornblower Cruises and Events. As a key member of our operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience on our ferry services.
Key Responsibilities:
- Act as a ticket agent, customer service representative, and ambassador to our guests.
- Sell tickets, answer questions, and manage queues in a fast-paced environment.
- Handle cash and credit card sales accurately and responsibly.
- Promote our Mobile Ticketing App and provide information about our ferry services.
- Communicate with other Guest Service Agents and management team regarding vessel delays or other information.
- Maintain a clean and organized ticketing area.
Requirements & Qualifications:
- Previous experience in customer service, retail, or visitor services a plus.
- Ability to work in a team environment and adapt to changing situations.
- Strong communication and problem-solving skills.
About Us:
Hornblower Cruises and Events is a leading provider of ferry services and events in Puerto Rico. We are committed to providing exceptional service and creating memorable experiences for our guests.
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