Customer Care

hace 1 semana


San Juan, San Juan, Puerto Rico El Comeback A tiempo completo

El Comeback is seeking a highly skilled Customer Care & Billing Lead to play a crucial role in integrating a new ERP system. The ideal candidate will have strong functional and technical expertise in CC&B and excellent collaboration skills to ensure seamless integration with the IT team.

Key Responsibilities:

  • Ensure CC&B functionality and integration meet ERP requirements.
  • Contribute to and review designs for integration to the head end system.
  • Collaborate with the CX department to identify business requirements for application functionality.
  • Work with the IT department on integrations across impacted systems.
  • Collaborate with business users for integrated systems.
  • Align technical design considerations with business processes.
  • Validate integration and functionality in the CC&B user interface.
  • Perform major storm restoring work and associated drills.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 5+ years of IT experience in a similar role, including experience supporting CC&B.
  • 2-3 years of integration experience with CC&B or similar Customer Information and Billing System.
  • Bilingual proficiency in written and oral communication.
  • Understanding of utility applications and their connections.
  • Knowledge of Web services, Rest API, and SaaS.

El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs.



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