Customer Care
hace 1 semana
El Comeback is seeking a highly skilled Customer Care & Billing Lead to play a crucial role in integrating a new ERP system. The ideal candidate will have strong functional and technical expertise in CC&B and excellent collaboration skills to ensure seamless integration with the IT team.
Key Responsibilities:
- Ensure CC&B functionality and integration meet ERP requirements.
- Contribute to and review designs for integration to the head end system.
- Collaborate with the CX department to identify business requirements for application functionality.
- Work with the IT department on integrations across impacted systems.
- Collaborate with business users for integrated systems.
- Align technical design considerations with business processes.
- Validate integration and functionality in the CC&B user interface.
- Perform major storm restoring work and associated drills.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 5+ years of IT experience in a similar role, including experience supporting CC&B.
- 2-3 years of integration experience with CC&B or similar Customer Information and Billing System.
- Bilingual proficiency in written and oral communication.
- Understanding of utility applications and their connections.
- Knowledge of Web services, Rest API, and SaaS.
El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs.
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