Customer Service Representative
hace 3 semanas
The Customer Care Representative provides exceptional service to our customers by responding to a high volume of inbound customer calls, inquiries, and requests. The incumbent actively engages customers to ensure complete understanding of the issues and provides accurate and efficient responses in a prompt, respectful, and courteous manner.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and efficient responses to customer inquiries, ensuring complete understanding of the issues.
- Engage with customers to assess needs and make sales recommendations for products or services that may better suit identified customer needs.
- Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
- High school diploma or equivalent required.
- 2-4 years of customer service or inside sales experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet productivity standards.
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Flexible spending accounts.
- Discounted stock program.
- Employee assistance program.
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Customer Service Representative
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