Customer Service Representative

hace 3 semanas


San Juan, San Juan, Puerto Rico Casella Waste Systems A tiempo completo
Job Summary

The Customer Care Representative provides exceptional service to our customers by responding to a high volume of inbound customer calls, inquiries, and requests. The incumbent actively engages customers to ensure complete understanding of the issues and provides accurate and efficient responses in a prompt, respectful, and courteous manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and efficient responses to customer inquiries, ensuring complete understanding of the issues.
  • Engage with customers to assess needs and make sales recommendations for products or services that may better suit identified customer needs.
  • Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
Requirements:
  • High school diploma or equivalent required.
  • 2-4 years of customer service or inside sales experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
Benefits:
  • Medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Flexible spending accounts.
  • Discounted stock program.
  • Employee assistance program.


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