HR Associate
hace 2 semanas
Job Title: HR Associate
Job Summary:
We are seeking a highly motivated and detail-oriented HR Associate to join our team at Popular. As an HR Associate, you will be responsible for providing exceptional customer service, responding to internal customers' questions and general inquiries related to Retirement Plan and Savings and Investment Plan processes and policies.
Key Responsibilities:
- Provide exceptional customer service by responding to all walk-in customer service requests, inbound customer calls and written correspondences.
- Build rapport with each customer and actively listen to their requests and inquires.
- Process all transactions related to the Savings and Investment Plan.
- Document in detail all interactions with customers.
- Refer some situations to Our People specialized units.
Requirements:
- Bachelor's degree in Accounting, Finance, Human Resources, Labor Relations or Psychology.
- Two (2) years of experience in the human resources field.
- Exceptional collaboration, communication, and interpersonal skills.
- Ability to prioritize multiple simultaneous initiatives, self-direct and task switch between strategic and tactical initiatives regularly.
- Advanced proficiency in the MS Office 365 (i.e., PowerPoint, Excel, OneDrive, and SharePoint).
- Strong oral and written communication skills and fully bilingual (English/Spanish).
About Us:
Popular is Puerto Rico's leading financial institution and has been evolving since it was founded over a century ago. From a small bank, it has developed into a large corporation that offers a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers' dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances.
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