HR Associate

hace 7 días


San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

Job Summary

We are seeking a highly skilled HR Associate to join our team at Popular Bank. As an HR Associate, you will be responsible for providing exceptional customer service to internal customers, responding to their questions and inquiries related to Retirement Plan and Savings and Investment Plan processes and policies.

Key Responsibilities

  • Provide exceptional customer service by responding to all walk-in customer service requests, inbound customer calls, and written correspondences.
  • Build rapport with each customer and actively listen to their requests and inquiries.
  • Resolve customer issues according to established procedures and provide internal customers with orientation about Our People processes and policies.
  • Process all transactions related to the Savings and Investment Plan and document all interactions with customers.
  • Refer complex situations to Our People specialized units.

Requirements

  • Bachelor's degree in Accounting, Finance, Human Resources, Labor Relations, or Psychology.
  • Two years of experience in the human resources field.
  • Exceptional collaboration, communication, and interpersonal skills.
  • Ability to prioritize multiple simultaneous initiatives and task switch between strategic and tactical initiatives regularly.
  • Advanced proficiency in MS Office 365.
  • Strong oral and written communication skills and bilingual proficiency in English and Spanish.

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