Patient Experience Liaison
hace 2 semanas
The Patient Experience Coordinator will play a vital role in promoting a positive patient experience throughout the care continuum at Ohio State University Wexner Medical Center. This position is responsible for providing personalized guidance and support to patients, families, and staff to ensure optimal quality and communication.
Key ResponsibilitiesRespond to patient, family, and visitor concerns using excellent verbal and written communication skills, intervention, interpersonal, diplomacy, and conflict management skills and strategies.
Employ service recovery approaches to facilitate and resolve perceived issues with a wide variety of customers.
Assist with providing customer service training, coaching, and mediation/issue resolution.
Support the development, implementation, and coordination of programs and services that promote a positive patient experience and patient satisfaction.
Bachelor's Degree with emphasis in Human Relations, social work, communications, or a related field.
Excellent verbal and written communication skills; strong customer service, interpersonal, conflict resolution, problem-solving, and program planning skills.
Ability to work effectively with all levels of the organization, patients, and visitors.
Ability to work independently on assigned projects and analyze and interpret data to integrate raw data into actionable process improvements.
The Ohio State University Wexner Medical Center offers a comprehensive range of benefits, including an array of retirement plan options, affordable health insurance options, paid vacation and sick leave, and more.
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Patient Liaison Specialist
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Patient Experience Coordinator
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