Patient Experience Coordinator

hace 2 semanas


Mayagüez, Mayagüez, Puerto Rico Ohio State University Wexner Medical Center A tiempo completo

Overview

The Patient Experience Coordinator plays a pivotal role in ensuring the highest standards of patient satisfaction and care at Ohio State University Wexner Medical Center. This position is responsible for fostering a positive patient experience, promoting excellent customer service, and driving quality improvement initiatives. By building strong relationships with patients, families, and staff, the Patient Experience Coordinator creates an environment that supports optimal patient satisfaction and well-being.

Key Responsibilities

• Respond to patient, family, and visitor concerns with empathy and professionalism

• Employ excellent verbal and written communication skills to resolve issues and promote positive perceptions

• Provide customer service training, coaching, and mediation to support staff in delivering exceptional care

• Analyze and interpret data to drive process improvements and enhance patient satisfaction

• Collaborate with the Patient Experience Department to develop and implement quality improvement initiatives

• Maintain knowledge of Ohio State University Wexner Medical Center policies and procedures to ensure compliance and quality care

Requirements

• Bachelor's degree in Human Relations, Social Work, Communications, or a related field

• Excellent verbal and written communication skills

• Strong customer service, interpersonal, conflict resolution, and problem-solving skills

• Ability to work effectively with all levels of the organization, patients, and visitors

• Ability to analyze and interpret data to drive process improvements

• Strong customer service skills required

• Ongoing: Maintains knowledge of Ohio State University Wexner Medical Center policies and procedures and functions within those guidelines; maintains positive patient and guest relations

Benefits

The Ohio State University Wexner Medical Center offers a comprehensive benefits package, including an array of retirement plan options, affordable health insurance, paid vacation and sick leave, and more.



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