Director of Call Center Operations

hace 6 días


San Juan, San Juan, Puerto Rico Nuc University - Corporate A tiempo completo

Job Summary: We are seeking an experienced leader to oversee the Enrollment Management Call Center and drive its success. This role will be responsible for aligning the Call Center team for ongoing success and ensuring a smooth Prequalification and Admissions process.

">

Key Responsibilities:

  • Lead the Enrollment Management Call Center to achieve its goals and objectives
  • Align the Call Center team for ongoing success
  • Guarantee a smooth Prequalification and Admissions process

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related fields
  • Five (5) years of experience in supervisory position
  • Knowledge and skills in the use of integrated software systems and Microsoft Office Programs
  • Able to communicate, read and write in English and Spanish

We are an Equal Opportunity Employer: We welcome diversity in the workplace and are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

Estimated Salary Range: $60,000 - $80,000 per year, based on location and industry standards.


  • Call Center Director

    hace 3 semanas


    San Juan, San Juan, Puerto Rico Nuc University - Corporate A tiempo completo

    Nuc University - Corporate seeks a skilled and experienced Call Center Director to lead the Enrollment Management Call Center. Key responsibilities include overseeing the Call Center team, aligning them for ongoing success, and ensuring the Prequalification and Admissions process runs as smoothly as possible. The ideal candidate will have a Bachelor's degree...

  • Director of IT Operations

    hace 4 semanas


    San Juan, San Juan, Puerto Rico Innovista Llc A tiempo completo

    Job SummaryThe Director of IT at Innovista Health Solutions is a hands-on technical leader responsible for the day-to-day management and enhancement of the organization's IT infrastructure. This includes overseeing IT Support operations, network systems, telephony, call center technologies, and driving strategic initiatives such as cloud migration, ERP...


  • San Juan, San Juan, Puerto Rico abarca health A tiempo completo

    Job Title: Team LeaderAbarca Health is seeking a highly skilled Team Leader to lead our Rx Customer Service team.The ideal candidate will have a strong background in pharmacy or healthcare, with experience in call center operations and team leadership.Key Responsibilities:Lead a team of Rx Customer Service Specialists in providing exceptional service to...


  • San Juan, San Juan, Puerto Rico Absolife A tiempo completo

    En Absolife, buscamos un profesional para atender llamadas entrantes en nuestro call center. Requisitos: Experiencia previa en call center relacionado al área de salud. Capacidad para atender llamadas de manera eficiente y profesional.Si eres una persona con habilidades de comunicación y resolución de problemas, ¡este es el puesto para ti!


  • San Juan, San Juan, Puerto Rico Absolife A tiempo completo

    **Role en Absolife**Objetivo principal: Atender llamadas de manera eficiente y profesional.Responsabilidades:Atender llamadas entrantes a través del cuadro del call center.Requisitos: Experiencia previa en call centers relacionados al área de salud es preferible.Por qué trabajar con nosotros:Trabajar en Absolife significa estar parte de un equipo...

  • Operations Director

    hace 4 semanas


    San Juan, San Juan, Puerto Rico College Board A tiempo completo

    About the RoleWe are seeking a highly skilled Operations Director to join our team at the College Board. As a key member of our Global Strategy & Talent team, you will be responsible for managing the overall test registration, administration, and security processes for all testing in our region.Key ResponsibilitiesSupervise test registration and...


  • San Juan, San Juan, Puerto Rico Institución Educativa A tiempo completo

    Requisitos del Empleado:Se requiere un Grado Asociado mínimo y experiencia en alguna oficina de servicio de una universidad es un plus.Turnos de Trabajo:Disponibilidad para trabajar turnos de 8am a 6pm y tiempo extra de ser requerido.Día Libre:Día libre domingo fijo y sábados rotativos.Descripción del Trabajo:Se solicita personal para servicio al...


  • San Juan, San Juan, Puerto Rico Jobtracks A tiempo completo

    Estamos buscando personas para la plaza de Representante de Call Center en el área metropolitana. Este puesto implica realizar llamadas telefónicas y orientar a los clientes sobre nuestros servicios y productos.Para esta posición, estamos buscando personas con experiencia en cuadro telefónico y servicio al cliente. Se requiere disponibilidad para asistir...


  • San Juan, San Juan, Puerto Rico abarca health A tiempo completo

    About the RoleAbarca Health is seeking a highly skilled Team Leader to lead our Rx Customer Service team. As a Team Leader, you will be responsible for overseeing the daily operations of the team, ensuring timely and accurate resolution of customer inquiries, and providing guidance and support to team members.Key ResponsibilitiesLead a team of Rx Customer...


  • San Juan, San Juan, Puerto Rico The Learning Experience #139 A tiempo completo

    Benefits:Competitive compensation package, including health, vision, and dental insurance, 401(k) plan, and pet discount plan.State-of-the-Art Classrooms:Lead in immersive classrooms equipped with the latest technology, materials, and resources, creating an environment where children can learn, play, and grow.Opportunities for Growth:Benefit from ongoing...


  • San Juan, San Juan, Puerto Rico Aps Health Care Pr A tiempo completo

    **Job Summary:**Aps Health Care Pr is seeking a skilled Pharmacy Call Center Representative to manage telephone calls from pharmacies and providers related to pharmacy benefits, authorization requests, and drug use review. The ideal candidate will possess excellent communication skills and the ability to work in a fast-paced environment.**Key...


  • San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

    Job Summary:We are seeking a highly skilled Business Operations Specialist to join our team at Popular Bank. In this role, you will be responsible for administering, coordinating, and managing our call center applications to ensure sustained operational performance.Key Responsibilities:Work with business units to optimize the use of our call center...


  • San Juan, San Juan, Puerto Rico Jobleads-Us A tiempo completo

    Executive Director of Motorcycle OperationsWe are seeking an experienced Executive Director of Motorcycle Operations to lead our Harley-Davidson dealership in Villa Park, IL. As a company founded by riders for riders, we are dedicated to setting the new retail standard in the motorcycle industry.Key Responsibilities: Provide effective leadership and guidance...


  • San Juan, San Juan, Puerto Rico Home Builders Institute Inc A tiempo completo

    OverviewWe are seeking an experienced Executive Director of Training Operations to join our team at the Home Builders Institute Inc. This role will be responsible for overseeing the development and implementation of vocational training programs across various locations.

  • Senior IT Director

    hace 3 semanas


    San Juan, San Juan, Puerto Rico Innovista Llc A tiempo completo

    About the RoleAt Innovista Llc, we're seeking a highly skilled Technical Director of IT to be part of our dynamic team.As a key member of our IT department, you will be responsible for managing and enhancing our organization's IT infrastructure, including network systems, telephony, and call center technologies.With a focus on cloud migration, ERP...


  • San Juan, San Juan, Puerto Rico College Board A tiempo completo

    About the RoleThe College Board is seeking a highly skilled Director of Test Administration to lead our test registration and administration activities in Puerto Rico and Latin America. As a key member of our Global Strategy & Talent team, you will be responsible for shaping the customer experience, driving culture across College Board units, and...


  • San Juan, San Juan, Puerto Rico Alvacom Employment Solutions A tiempo completo

    Empresa: Alvacom Employment SolutionsSueldo: $25,000 - $35,000 anuales.Descripción del Puesto:Buscamos un profesional dedicado para trabajar como Gerente de Atención al Cliente y Call Center en nuestro equipo de ventas. Este puesto es ideal para alguien que tenga experiencia previa en el sector del servicio al cliente y esté dispuesto a trabajar en una...


  • San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

    OverviewPopular Bank, Puerto Rico's leading financial institution, is seeking an experienced Systems Operations Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of our call center and collections systems.About the JobWe are looking for a highly skilled professional with experience in system administration,...


  • San Juan, San Juan, Puerto Rico Tidal Basin A tiempo completo

    Customer Service Team LeadJob Summary:Tidal Basin Caribe is seeking a Customer Service Team Lead to oversee the daily operations of the Community Energy and Water Resilience Initiative (CEWRI) contact center and ensure exceptional service delivery to clients.The Team Lead will be Tidal Basin's lead point of contact with the Contact Center and will be...

  • Director of Nursing

    hace 4 semanas


    San Juan, San Juan, Puerto Rico Vitalcore Health Strategies A tiempo completo

    Director of Nursing Job SummaryVitalCore Health Strategies is seeking a highly skilled and experienced Director of Nursing to lead our healthcare operations in a correctional setting. As a key member of our team, you will be responsible for overseeing the delivery of high-quality patient care, managing nursing staff, and ensuring compliance with...