It Training Specialist

hace 4 días


San Juan, San Juan, Puerto Rico Harvard Partners Trusted It Advisors A tiempo completo

Must be fully bilingual (English and Spanish), oral and written.
The IT Training Specialist is responsible for developing technical training programs,  department- and enterprise-wide communications,  and helping others develop skills ensuring they are proficient in using the various technologies and software tools critical to their roles.
Responsibilities: The IT Training Specialist will lead the development, delivery, and coordination of end-user technology training and communications for IT applications and systems to foster smooth transitions for employees during current-to-future state transitions and will support the development of business process training.  The Training Specialist will focus on the people impacted by changes to technology, IT systems, technological interfaces, and associated business processes.
This IT Training Specialist will partner with project managers to develop and execute integrated training programs and effective change management communication plans.
The Training Specialist will also coach team leaders in delivering training within their departments, create and drive strategies for faster and more complete adoption, and identify and manage resistance and risk.  The Specialist will be responsible for training content development in a wide range of modalities, performing learning assessments, and working with a broad range of subject matter experts in the build of materials.  Technical trainers must be extremely knowledgeable in their field of expertise and possess solid technical aptitude.
Additionally, the Technical Trainer should be an excellent communicator, able to explain complex subjects in a clear and interesting way.  The goal is to contribute to the development of people's technical/IT skills to meet organizational needs and to ensure open and transparent communication about Technology platforms, initiatives and impact.  Devise technical training programs according to organizational requirements  Provide department- and enterprise-wide communications  Produce training schedules and classroom agenda  Determine course content according to objectives  Prepare training material (presentations, worksheets etc.
)  Execute training sessions, webinars, workshops etc.
in groups or individually  Arrange for and conduct on-site or online training when needed  Keep and report data on completed courses, absences, issues etc.  Observe and evaluate results of training programs  Determine the overall effectiveness of programs and make improvements  Requirements and skills: Proven experience as a technical trainer.
Knowledge of modern training techniques and tools in technical subjects.
Experience in designing technical course content.
Ability to address training needs with complete courses.
Working knowledge in MS Office (especially PowerPoint)  Outstanding communication skills and comfortable speaking to crowds.
Excellent organizational and time-management abilities.
Degree in a relevant technical field.
Certification such as CTT+ (Certified Technical Trainer) is a strong asset.
Qualifications/Education:  Bachelor's Degree or equivalent combination of experience/training in one or more of the following fields: Computer Science,  business administration, organization development, communication, or related field.  Five years' experience working in one or more of the following fields: training, organizational change management, strategic communications, information technology, or another related field.  Experience determining training objectives, developing training curricula, and executing training programs for large, complex IT organizations and end users.  Experience in identifying key success metrics and reporting on success; ability to mitigate issues and suggest improvements.  Experience delivering customer-focused service.  Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.  Advanced problem-solving skills: ability to uncover root of difficult problems and scope solutions based on knowledge of available resources and timelines as well as awareness of vision and strategy  Experience in complex higher education environments, serving academic and administrative functions of a large public university.  Strong written and verbal communication skills and can communicate complex technical ideas to a diverse community of colleagues and stakeholders.
Can relay technical information to audiences of technical and non-technical stakeholders.  Thinks creatively and introduces innovations such as the incorporation of new technologies or processes.
Thrives in an ever-changing, fast-paced environment.
About Harvard Partners Trusted IT Advisors: Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment.
We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm's strategic business goals.Some of our practices include:
• Program/Project Management and "PMO as a Service"?
• IT Assessments
• Business Continuity/Disaster Recovery
• Optimized Infrastructure
• Concierge Managed Services
• Data Center Strategy, Transformation, and Migration
• Cloud Management Programs
• Security Assessments and Remediation
• Staffing, technical & tacticalWorking with the client's staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.



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