Cloud Engineer

Must be fully bilingual (English and Spanish), oral and written.
The Cloud Engineer is responsible for managing and maintaining our cloud-hosted infrastructure and server environments.
This role's main focus is to ensure stability, security, and efficiency of cloud-based and on-premises servers, web hosting, and monitoring platforms.
The position involves advanced troubleshooting, cloud architecture design, configuration, performance monitoring, and working closely with IT teams to support business operations.
  Responsibilities: Cloud Infrastructure and Server Management: Deploy, configure, and maintain cloud-hosted servers and services primarily in MS Azure.
Manage virtualized environments using VMware, Hyper-V, or cloud-native virtualization solutions.
Optimize and manage WP Engine-hosted websites, ensuring uptime, security, and performance.
Maintain and monitor Sucuri Web Application Firewall (WAF) and security services for all web properties.
Ensure high availability, scalability, and redundancy of cloud-based infrastructure.
Manage cloud networking configurations, including VPNs, load balancers, and cloud firewalls.
 Security and Compliance: Maintain security best practices and standards, including web application firewalls (WAF), malware detection, and participate with incident response as needed.
Ensure cloud security best practices, including IAM, Entra ID, O365 Defender, encryption, network security policies, and compliance with GDPR, HIPAA, NIST, and PCI-DSS.
Configure and enforce access control policies in WP Engine, AWS, Azure and O365 Services, and WAF.
Monitoring and Performance Optimization: Utilize monitoring tools, such as SolarWinds and Pingdom, to track and remediate cloud and server performance, uptime, and network health.
Proactively monitor WP Engine-hosted websites for performance bottlenecks, downtime, and security threats.
Optimize cloud resource utilization to manage/reduce costs and improve efficiency.
Perform regular system maintenance, including patching, updates, and performance tuning.
Troubleshooting and Support: Diagnose and resolve complex cloud, server, and website performance issues, including system failures, connectivity problems, and security threats.
Provide advanced support for cloud-based applications, database servers, and virtualized workloads.
Act as an escalation point for cloud and web hosting-related incidents.
Coordinate with Sucuri, WP Engine, AWS, and Azure support teams for troubleshooting and system enhancements.
Cloud Automation and Infrastructure as Code (IaC): Utilize Infrastructure as Code (IaC) tools such as Azure Resource Manager (ARM), Terraform, or CloudFormation for automated deployments.
Implement cloud automation for provisioning, scaling, and backup management.
Develop scripts in PowerShell to enhance system administration and automate tasks.
Documentation and Compliance: Develop and maintain detailed cloud and system documentation, including architecture diagrams, configurations, and procedures.
Ensure compliance with IT governance policies, security best practices, and regulatory frameworks.
Maintain accurate WP Engine, Sucuri, SolarWinds, and Pingdom documentation for performance tracking and issue resolution.
Collaboration and Communication: Work closely with network, security, and application teams to ensure seamless integration of cloud services.
Communicate system updates, security alerts, and best practices to stakeholders.
Provide recommendations for cloud service adoption, optimization, and migration strategies.
Continuous Learning and Development: Stay updated with emerging cloud technologies, best practices, and industry trends.
Evaluate new cloud solutions and monitoring tools to enhance infrastructure performance and security.
Participate in cloud-related certifications and training programs to stay ahead of industry developments.
Qualifications: Fully bilingual (English and Spanish), oral and written.
Bachelor's degree in Computer Science, Information Technology, or a related field.
7+ years of experience in system administration, cloud infrastructure, and web hosting management.
Strong PowerShell scripting expertise and experience automating systems configuration operations Experience with cloud platforms such as Azure.
Strong knowledge of WP Engine, Sucuri, SolarWinds, and Pingdom for website hosting, security, and monitoring.
Experience managing virtualized environments (VMware, Hyper-V) and cloud networking principles.
Knowledge on Acropolis Expertise in server administration (Windows, Linux) and identity management (ADFS,Active Directory, Azure/Entra ID).
Familiarity with web application security, monitoring tools, and firewall configurations and knowledge in micro segmentation Experience with cloud-based disaster recovery and backup solutions such as Veeam-Backup, CA Arcserve or Azure backups (formerly knows as Data Protection Manager) .
Knowledge in Citrix Cloud environment.
About Harvard Partners Trusted IT Advisors: Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment.
We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm's strategic business goals.Some of our practices include:
• Program/Project Management and "PMO as a Service"?
• IT Assessments
• Business Continuity/Disaster Recovery
• Optimized Infrastructure
• Concierge Managed Services
• Data Center Strategy, Transformation, and Migration
• Cloud Management Programs
• Security Assessments and Remediation
• Staffing, technical & tacticalWorking with the client's staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.