Operations Analyst

General Description

Operations Analyst is responsible to performed Account Receivable reconciliations, investigations and support process improvements to ensure business excellence.

Essential Duties and Responsibilities

Investigate, analyzed, review and/or refer reconciliations items accounts in the established period as assigned. Maintain an organized record of the referred reconciliation items and their follow-ups to Insurance, Brokerage Companies. Prepare, document, and submit monthly income accruals related to items pending in the reconciliation. Maintain communication with the business and ensure that cases included in the accrual are billed and removed from the accrual during the next month. Support the processes of the Investigation & Analysis unit, particularly in the functions of checks payments, registrations, and printing. Responsible for identifying all cases that must be reported under the Unclaimed Funds account. Preform different alternate procedures to reach the customers. Design, develop, implement, and support improvement projects for the Insurance Business. Identify and make recommendations for any processes that need to be modified. Identify and use the available tools and programs to make improvements to existing processes. Make sure that Popular Risk business makes the checks requisitions to the insurance companies for the disbursement of COBRA payments received in Popular Risk. Responsible for the balances of the PR Government insurance commissions of the Account Receivable Account.

Education

Bachelor's Degree in Accounting

Experience
At least one or two years of related experience.

Other Qualifications

Excellent customer service skills. PC skills including knowledge of Windows Microsoft Office applications (Word, Excel, etc.). Detail oriented with analytical aptitude. Effective communication and writing skills in both English and Spanish. Ability to work under pressure, multi task, and meet work plan deadlines. Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@. This email inbox is monitored for such types of requests only . All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer
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