Restaurant Operations Manager
hace 4 semanas
Job Summary:
We are seeking a highly skilled and experienced General Manager to lead our café operations and drive business growth. As a General Manager, you will be responsible for delivering exceptional customer experiences, managing café operations, and developing high-performing teams.
Key Responsibilities:
- Develop and implement strategies to drive sales growth and improve customer satisfaction
- Manage café operations, including staff scheduling, inventory management, and maintenance
- Lead and develop high-performing teams, focusing on talent development and performance management
- Ensure compliance with food safety and quality standards
- Collaborate with the FOH team and back-of-house team to drive total four walls quality, standards, and performance
- Model authentic, warm guest experiences and instill great service in team members
- Ensure the café is optimally staffed with individuals that embody Tatte's values
- Displays skill in leading and navigating hard conversations
- Continuously upholds Tatte brand and visual standards
- Leads team members through effective and efficient operational execution
- Ensures Food Safety in the café
- Leads all café-level change management activities to ensure effective and accurate communication of new product, service, and operational information that is able to be acted upon by the team
- Ensures food, labor, and controllable costs stay consistently within guardrails set by the company
Requirements:
- Minimum 2 years' experience working as a General Manager, preferably in a high-volume, full-service and/or polished fast-casual restaurant
- Ability to work well under pressure in a fast-paced, ever-changing work environment
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- High integrity and professionalism
- High School education or equivalent
Preferred Skills:
- Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management
- Proficient in Microsoft Office including Word, Excel, Outlook
- Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX
- ServSafe, Allergen, and ChokeSaver Certifications
Benefits and Perks:
- Competitive pay (typically GM pay ranges from $71k-$86k, depending on experience)
- Quarterly bonus program
- Parking benefit when in position
- Paid vacation and sick time
- 401(k) (with a vesting match)
- Free EAP employee assistance programs
- Flexible schedule with no late nights
- Health, dental, and visual insurance
- Free meals and drinks
- Exciting potential for growth
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