Restaurant Operations Manager

hace 4 semanas


Puerto Diablo Barrio, Puerto Rico Jobleads-Us A tiempo completo
Job Title: General Manager

Job Summary:

We are seeking a highly skilled and experienced General Manager to lead our café operations and drive business growth. As a General Manager, you will be responsible for delivering exceptional customer experiences, managing café operations, and developing high-performing teams.

Key Responsibilities:

  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Manage café operations, including staff scheduling, inventory management, and maintenance
  • Lead and develop high-performing teams, focusing on talent development and performance management
  • Ensure compliance with food safety and quality standards
  • Collaborate with the FOH team and back-of-house team to drive total four walls quality, standards, and performance
  • Model authentic, warm guest experiences and instill great service in team members
  • Ensure the café is optimally staffed with individuals that embody Tatte's values
  • Displays skill in leading and navigating hard conversations
  • Continuously upholds Tatte brand and visual standards
  • Leads team members through effective and efficient operational execution
  • Ensures Food Safety in the café
  • Leads all café-level change management activities to ensure effective and accurate communication of new product, service, and operational information that is able to be acted upon by the team
  • Ensures food, labor, and controllable costs stay consistently within guardrails set by the company

Requirements:

  • Minimum 2 years' experience working as a General Manager, preferably in a high-volume, full-service and/or polished fast-casual restaurant
  • Ability to work well under pressure in a fast-paced, ever-changing work environment
  • Excellent verbal and written communication skills
  • Highly organized with strong attention to detail
  • High integrity and professionalism
  • High School education or equivalent

Preferred Skills:

  • Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management
  • Proficient in Microsoft Office including Word, Excel, Outlook
  • Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX
  • ServSafe, Allergen, and ChokeSaver Certifications

Benefits and Perks:

  • Competitive pay (typically GM pay ranges from $71k-$86k, depending on experience)
  • Quarterly bonus program
  • Parking benefit when in position
  • Paid vacation and sick time
  • 401(k) (with a vesting match)
  • Free EAP employee assistance programs
  • Flexible schedule with no late nights
  • Health, dental, and visual insurance
  • Free meals and drinks
  • Exciting potential for growth


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