Field Service Engineer
hace 2 semanas
SolarEdge is seeking a highly skilled Field Service Engineer to join our team in Puerto Rico. As a Field Service Engineer, you will be responsible for providing on-site customer support for SolarEdge products installed in the field. You will be the primary point of contact for customers regarding the proper operation of SolarEdge products for their application and intended use.
Key Responsibilities- Provide technical support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start-up of products.
- Develop solutions to problems that range from simple product troubleshooting to complex integration and interface scenarios.
- Advise customers concerning equipment operation, maintenance, or programming.
- Provide pre-sales information about SolarEdge's products.
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Manage the monitoring database of customer installations. Perform analysis of large datasets to deduce procedures for resolution of complex problems.
- Ability to read and interpret schematics with a good understanding of high voltage, basics electronics, and measurement equipment.
- Preferred BSEE, BSME or equivalent (including practical experience with distributed solar installations). Minimum of an Associate's degree in Power Electronics, Renewable Electrical Systems, and electro-technical field or other electrical concepts training.
- Strong knowledge of NEC and PV system regulatory codes for PV installations, including but not limited to the National Electrical Code, NEC 690, PV Power System installation, UL1741, IEE1547, for the interconnection of distributed resources with power systems, FERC661, etc.
- Basic understanding of IP network technology.
- Strong electrical and electronic troubleshooting skills.
- 2+ years of hands-on experience in a technical role, including 1 year in a customer-facing role.
- At least two years of experience in a professional customer service, technical helpline, or remote support profession.
- This is a remote position requiring significant travel, including cal and long distance. Must be able to travel greater than 50% of the time.
- Must be flexible for all shifts - 24 hours a day, 7 days a week as required.
- Excellent customer service and interpersonal skills. Must be able to deal with customers under stressful and sometimes adverse conditions.
- Outstanding verbal and written communications skills.
- Ability to multi-task in a very fast-paced environment.
- Technical knowledge of SolarEdge products and related applications is a plus.
- Familiarity with competitive products is a plus.
- US and international travel required.
SolarEdge is a global leader in high-performance smart energy technology. We strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
We are committed to fair, transparent pay and strive to provide competitive, market-informed compensation. The pay range for this position in Puerto Rico at the start of employment is expected to be between $55K-75K annually.
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