Healthcare Team Leader Position at Abarca Health

hace 1 mes


San Juan, San Juan, Puerto Rico abarca health A tiempo completo

Abarca Health is seeking an experienced Team Leader to join our Service Operations team in a leadership role. This position offers a unique opportunity to lead a dedicated team of professionals and contribute to the success of our company.

About the Role:

  • As a Team Leader, you will be responsible for overseeing the day-to-day activities of our Rx Customer Service team, ensuring that all tasks are completed efficiently and effectively.
  • You will also be responsible for monitoring call center performance metrics, identifying areas for improvement, and implementing corrective actions to meet service-level standards.
  • In addition, you will assist with training and development courses, both team-based and one-on-one, to ensure that team members have the skills and knowledge needed to excel in their roles.

Requirements:

  • An Associate's Degree in Pharmacy Technology or a related field (or equivalent relevant work experience).
  • At least 5 years of experience working in pharmacy or healthcare call centers.
  • Proven track record as a team leader or supervisor, with excellent analytical, critical thinking, and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Bilingual fluency in English and Spanish required.

What We Offer:

  • A competitive salary: $75,000 - $90,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • The opportunity to work with a dynamic and innovative company, making a real impact in the healthcare industry.

About Abarca Health:

Abarca Health is a leading provider of pharmacy benefit management services, committed to delivering high-quality solutions that improve patient outcomes and reduce healthcare costs.



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