Customer Service Representative

hace 2 semanas


Río Grande, Puerto Rico Hyatt Regency Grand Reserve PR A tiempo completo

Job Summary

The Telephone Operator plays a vital role in ensuring efficient communication within and from the hotel by responding to incoming calls in a timely manner and directing callers to the appropriate destination.

Main Responsibilities

  • Respond to incoming calls and direct callers to the appropriate destination in a timely manner.
  • Maintain attentive, courteous, and efficient customer service while interacting with guests and employees.
  • Take and deliver messages according to hotel standards.
  • Maintain guest privacy at all times.
  • Provide information about the hotel.
  • Record and relay all guest requests and verify completion.
  • Maintain a daily activity log.

Requirements

  • High School diploma or equivalent and/or experience in a hotel or related field is preferred.
  • Bilingual (English and Spanish) is required.
  • The ideal candidate must be able to convey information and ideas clearly.
  • Proficiency in Windows operating systems is necessary.
  • A flexible schedule that includes overtime, day and night shifts, holidays, and weekends is required.
  • The ability to effectively handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary, is essential.

About Us

We care for people so they can be their best.



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