Customer Service Representative

hace 4 semanas


Río Cañas Barrio, Puerto Rico Flextg A tiempo completo
Customer Service Role at FlexTG

At Flex Technology Group, we prioritize employee ideas and turn them into exceptional customer experiences. As a Customer Service Representative, you will bring passion and dedication to your job, and in return, you will have the opportunity to grow and develop your skills in a supportive environment. Our focus is on recognizing and treating each employee as an individual, providing unique training tailored to their needs and preferences.

This role involves providing world-class customer service to our national customer base through exceptional responsiveness and professionalism via phone, email, or ticket. You will assist in resolving customer questions or complaints in a timely and professional manner.

Key Responsibilities:
  • Receive service requests from customers via phone and email using multiple software platforms
  • Monitor ageing service calls and provide timely updates to customers and vendors
  • Accurately invoice service calls with all required data
  • Work with 3rd party vendors and technicians to provide world-class service to our customer base
  • Handle 25+ incoming and 20+ outgoing calls per day
  • Handle 40+ Service tickets per day
  • Invoice 10+ aged calls a day
  • Complete all assigned account/region service call updates daily

Qualifications and Experience:
  • Positive, professional attitude and a team player
  • Professional Communication Skills
  • Customer Service Experience required
  • Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology
  • High School Diploma or equivalent G.E.D. required

Benefits:
As a Flex Technology Group employee, you will receive a full benefit package including choices of Medical, Dental, Vision, 401k with company match, PTO program that includes Vacation, Sick time, Floating holidays, and even a volunteer day off. We provide equal employment opportunities to all employees and applicants for employment, and we prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws.

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