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Help Desk Specialist

hace 1 mes

Río Cañas Barrio, Puerto Rico Mesa Air A tiempo completo
Job Description Summary

At Mesa Air, we are seeking a skilled Help Desk Support professional to join our team. As a Help Desk Support specialist, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities
  • Install, configure, and troubleshoot computer hardware and software
  • Provide technical support and assistance to employees and customers
  • Document and track technical issues and resolutions
  • Collaborate with the IT team to resolve complex technical issues
  • Develop and maintain technical documentation and training materials
Requirements
  • Two-year degree in a computer-related field or equivalent experience
  • Experience with computer hardware and software installation and troubleshooting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications
  • Experience with Help Desk software and support
  • Knowledge of Windows Active Directory and other Windows security solutions
  • Experience with computer operations and inventory management
About Mesa Air

Mesa Air is a leading provider of air transportation services. We are committed to providing our employees and customers with the highest level of service and support.